Frequently Asked Questions
How can I find a Doctor, Dentist, or service provider that accepts my plan?
Our portal provides a search tool to help you find a healthcare provider based on your needs. You can search by first name, last name, town, or specialty.
If your healthcare provider is not listed, please submit your request through this link.
How Can I Request a Certificate of Coverage or Student Certification?
You can request it by providing your information here.
When can I add or remove a dependent?
- When renewing your coverage.
- A qualifying event (submit evidence within 30 days)
How Can I Request Reimbursement?
When submitting a reimbursement request, you must include payment receipts. If you need a form, click here.
How do I request cancellation of my contract?
If you are the primary insured, you must submit a written request to this link.
Where Can I Get a Summary of Coverage?
You can request it through this link.
How can I apply for optional benefits?
- Car insurance.
- Property and contingency insurance.
- Health Insurance: Individual or Group.
- Life Insurance/LTD.
- Supplemental insurance
- Among others…
Click here, we want to help you.
Where can I request the rental certificate or voucher for my vehicle tag?
Please share the following information with us in this link.